FAQ

Our brick & mortar store will be opening in Falls Church, VA. Until then, we operate primarily as an online retailer shipping worldwide.

We are happy to accommodate local customers! While our storefront is preparing to open, we accept appointment-only visits for local try-ons and order pickups. Please reach out to us at support@witheredfig.mom to schedule a visit.

The best way to reach us is by emailing support@witheredfig.mom or submitting a message through our online Contact Form. We monitor inquiries Monday through Friday from 9:00 AM to 5:00 PM EST and aim to respond within 24 hours.

We measure garments individually and publish full measurement tables on each product page. We strongly recommend comparing our measurements to a well-fitting item you already own rather than measuring your body directly. Check our Measuring Guide for details, or email us for personalized sizing advice prior to ordering.

We offer a 10% discount for first-time newsletter subscribers – sign-up link at the bottom of our website. If you don't see the link, you may need to disable a pop-up blocker.

Additionally, we only hold one in-season discount per season:

• Spring / Summer: Memorial Day weekend
• Fall / Winter: Thanksgiving / Black Friday week

To receive exclusive early notice on our seasonal sales, please sign up for our newsletter.

Newsletter welcome codes apply exclusively to full-priced items. Specific brands and categories—including Viberg, Iron Heart, and Final Sale / Markdown items—are excluded from welcome discount codes. If your cart contains eligible full-priced items and still presents an issue, please contact us at support@witheredfig.mom.

We generally ask that all customers purchase items directly when they go live on our website. However, as an exclusive benefit for returning customers in our Rewards Program, customers redeeming WF Points may email us prior to a release to place a pre-order using their points.

We do not currently offer in-house chainstitch hemming services prior to shipment. Because hemmed or altered garments cannot be returned or exchanged, we strongly recommend trying on your denim first to verify the fit before having them hemmed by a specialized tailor.

Because we process shipments quickly, please email us immediately at support@witheredfig.mom if you need to make changes. Cancellations requested before shipping are subject to standard merchant processing fees ($5 fee for orders under $100; 5% fee for orders $100 and above).

Orders placed before 2:00 PM EST on weekdays generally ship and are picked-up the same-day. However, our standard fulfillment time is 24–48 hours (excluding weekends and federal holidays).

We sincerely apologize for any mix-up! Please email us right away at support@witheredfig.mom with your order number and a quick photo of the item received. We will prioritize correcting the issue and provide a prepaid shipping return label for the incorrect item at no cost to you.

First, check around your entryways, porch, and with neighbors or household members. If your package cannot be located 24 hours after a delivery notification, contact us at support@witheredfig.mom so we can open a formal investigation with the carrier.

Yes! We ship globally via DHL Express and USPS Priority International. International recipients are responsible for all customs duties, local VAT, and brokerage fees assessed by their country's customs agency. Full rate details can be found on our Payment & Shipping Page.

Items that are new and in original condition can be returned within 30 days of receiving the item, for store credit and exchange only. We do not offer refunds.

For complete return steps, portal access, and fee breakdowns, please review our Returns & Exchanges Page.

Domestic US orders can submit returns or instant exchanges directly through our automated Returns Portal. International orders must email support@witheredfig.mom directly for instructions.