Returns & Exchanges

Return Eligibility Checklist
  • Window: Submitted within 30 days of receiving your item.
  • Condition: Unworn, unwashed, unaltered, and free of pet hair/odors.
  • Packaging: Must include original tags, packaging, and packing slip.
  • Exclusions: Final sale items are not eligible for returns, and international orders must contact us for returns.
Ready to Start?

Domestic US orders can initiate a return or instant exchange online in minutes.

Start Your Return Here
Store Credit
No Expiration

Returns are issued in full store credit (less applicable fees), which never expires.

Instant Exchange
Fast Size Swaps

Reserve your new size immediately through our portal using Instant Exchange.

Checkout+
Free Returns Option

Add Checkout+ coverage at checkout to enjoy free return shipping and exchanges.

Frequently Asked Questions & Fine Print

If you did not purchase Checkout+ at checkout, standard return costs apply:
  • Store Credit Returns: A $10 return shipping fee is deducted from your issued store credit.
  • Exchanges / Orders under $250: A $10 shipping fee + $10 handling fee ($20 total) applies to cover exchange and shipping expenses.
Note: Fees are waived for domestic US orders that purchased Checkout+ coverage at checkout.

Through our automated return portal, you can select two exchange options:
  • Instant Exchange: Your replacement item ships immediately! A temporary credit card hold is placed (listed as Redo Tech). The hold is removed once your return package is scanned by the carrier within 7 days.
  • Standard Exchange: Your replacement item is held and shipped once your returned package is received and inspected at our warehouse.
Note: Instant Exchanges require the return item to be dropped off at the carrier within 7 days, otherwise you will be charged for that item.

Checkout+ is an optional return coverage fee offered at checkout (ranging from $3.49 to $8.69 based on order total).

Purchasing Checkout+ gives domestic US orders free return labels and free exchange shipping. Checkout+ is a non-refundable service fee and is excluded from store credit totals upon return.
Note: Purchasing Checkout+ does NOT mean orders are eligible for refunds. Returns covered by Checkout+ are still for store credit or exchanges only.

We officially transitioned to native Shopify Store Credit deposited directly into customer accounts on September 1, 2025.

Store credit issued prior to September 1, 2025 is stored on our end and you can contact us to use your store credit. We will create an invoice for you with your credit applied.

International orders must contact us at support@witheredfig.mom for return options due to international customs and courier constraints.

International customers are responsible for all international return transit costs and duties.

Order cancellation requests submitted prior to shipment are subject to processing fees to cover non-refundable merchant credit card transaction charges:
  • Orders under $100: $5 cancellation fee.
  • Orders $100 and above: 5% cancellation fee.

Items must be received in original, resalable condition. Returns will be rejected and shipped back to the customer if they show:
  • Excessive pet hair (please use a lint roller prior to shipping).
  • Signs of wear, washing, or alteration/hemming.
  • Missing original tags or packaging.